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Return & Refund
Mylo allows easy return, replacement & refund of eligible products. Return window is 15 days so once the order is delivered, you can return within 15 days of receiving the orders.
What products are not-returnable?
Please refer to individual products listing pages to know if the products are eligible for return.
How to place return requests:
You can initiate return requests either through the My Orders page or through customer chat support.
After reviewing your return request, we will send our courier partner to pick up the products delivered to you. This will take 3-4 business days.
After the returned products are received by us, we will verify them against the claim and initiate replacement or refund accordingly.
After the return request is approved, it may take up to 10-14 business days for the credit to reflect in Your account. The actual time taken for refund or credit of the payment into your account depends on the mode by which the payment was made, and the procedures adopted by various financial services providers.
Cancellation
Cancellation of orders can only be made at any time before you receive an intimation containing confirmation of your order. No cancellations will be accepted post such time and for any cancellation request received post such time, you will need to raise a return request after the order has been delivered.
Frequently Asked Questions
How can I talk to Mylo customer care?
You can connect with Mylo customer care on - +91-8047190745 . You can also write to us on our email at: shop@mylofamily.com
Our business hours are from:
9:00 am - 8:00 pm, Monday - Saturday.
12:00 pm - 6:00 pm for calls on Sunday.
How can I return products on Mylo?
You can raise a return request from the Mylo app or website. Alternatively, you can also reach out to us via chat/call/mail.
Will I get a refund if I cancel My Mylo order?
Yes you will get a full refund if you cancel your Mylo order before it is shipped.
Is the bill required for returning a product on Mylo?
The original product cover/packaging, label is enough to return the product if it complies with the return policy. As a good practice, it is better to have the bill handy with you while returning the products, which you can also get from the Mylo website.
Can I cancel my order after it has been shipped?
Cancellation is not possible once the order is shipped.
Need any help with return & cancellations
Contact our 24 X 7 Support
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AWARDS AND RECOGNITION
Mylo wins Forbes D2C Disruptor award
Mylo wins The Economic Times Promising Brands 2022
AS SEEN IN
At Mylo, we help young parents raise happy and healthy families with our innovative new-age solutions:
- Mylo Care: Effective and science-backed personal care and wellness solutions for a joyful you.
- Mylo Baby: Science-backed, gentle and effective personal care & hygiene range for your little one.
- Mylo Community: Trusted and empathetic community of 10mn+ parents and experts.
